Your Questions, Answered.

Dog Scratch Pad 🐾

How long does it take to see results?

Most dogs will show noticeable results after a few sessions. The time depends on how often your dog uses the scratch pad and how long their nails are to begin with. For best results, we recommend short, regular sessions of 2-3 minutes, a few times a week. Over time, consistent use helps maintain a smooth and healthy nail length without the need for clippers.

How do I train my dog to use the scratch pad?

Start by placing a few treats inside the built-in treat box to grab your dog’s attention. When they paw at the surface, immediately reward them with praise or another treat. Keep training sessions short and positive, around 2-3 minutes at a time. Most dogs learn within a few sessions, and once they get the hang of it, it becomes a fun and effortless part of their routine.

Can I use this for my dog’s back claws?

Try this trick for back paws:
- Place the scratch pad at an incline (against a step or wall) and lure your dog to step up with their front paws. As they shift weight, their back paws will naturally make contact with the pad.
- Another method is the 'kick-back reflex'—place the pad behind your dog and lightly touch their back leg. Most dogs will instinctively kick back, filing their nails in the process!
With some treats and praise, they’ll get the hang of it quickly!

Will my dog actually use it? What if they don’t?

Many dogs are hesitant at first, but they quickly learn with positive reinforcement. The built-in treat box is designed to encourage scratching, making the process engaging and rewarding. If your dog is unsure, try demonstrating by lightly scratching the surface yourself or guiding their paw. With a little patience and encouragement, most dogs pick it up quickly.

Pro Tip: Some of our customers are kind enough to share videos of their dogs trying this scratch pad for the first time. You can find it in the product page ;)

What if my dog chews or bites the scratch pad?

If your dog starts biting the pad, redirect their focus to the treat box and encourage them to scratch instead. Supervised training helps reinforce the desired behaviour. If chewing continues, try using higher-value treats or placing the pad in a different position to make it more engaging for scratching rather than biting. Also, a sandpaper replacement option is always there when you need it. Keep trying and you've got this!

How do I clean the scratch pad?

Keeping the scratch pad clean is easy. Simply wipe it with a damp cloth or use a soft brush to remove any dust and nail debris. Just like a nail trimmer that we use, regular cleaning helps maintain the surface and make sure the pad stays effective for longer use.

How long does the sandpaper last? Can I replace it?

The scratch pad is designed to last, but the sandpaper will naturally wear down over time. The good news is we have a NEW replacement sandpaper option, so you can easily swap it out when needed. You can easily find it in our Homepage.

P.S: Good new! We've restocked the sandpaper replacement as requested!

Sonarita Calming Duck 🦆

How durable is this toy?

We know how frustrating it is to buy toys that fall apart in minutes. That’s why we designed our toy with a backstitch, made by taking the thread backwards, rather than the conventional forward motion, thus making it stronger than normal stitching. While no toy is completely indestructible, our toy is built to last much longer than others, making it a great investment for your pup’s happiness.

Is this toy safe for my dog?

Absolutely. Your pet’s safety is our top priority. Our toy is made from non-toxic, pet-safe materials, and it’s stuffing-free to eliminate choking hazards or messy cleanups. You can trust that it’s 100% safe for play and snuggles.

What if my dog doesn’t like it?

We totally understand that every dog has their own personality and preferences. That’s why we recommend introducing the toy gradually—let them sniff it, explore it, and get comfortable with it. Most dogs fall in love quickly! Try it out, and let us know how you go!

Is it safe for sensitive pets?

The soft texture and snuggly design are specially crafted to soothe anxious dogs during stressful moments like thunderstorms or when left alone. Many pet parents have noticed a big improvement in their dog’s mood and relaxation. We're confident that you and your pup will enjoy it 🧡

Can it handle my dog’s chewing?

We hear you—some dogs can chew through anything! That’s why we designed our toy with a backstitch, made by taking the thread backwards, rather than the conventional forward motion, thus making it stronger than normal stitching. Our toy is specifically designed to handle frequent chewers, but no toy is indestructible. If your pup is a super chewer, we recommend supervised play to make sure the toy lasts as long as possible.

Let us know if you have any other questions—we’re pet owners too, and we’re here to help! 🐾

Pet Massager/Scrubber ✨

Why choose Sonarita?

Because grooming shouldn’t be a stressful chore—for you or your furry friends. The Sonarita Pet Massager/Scrubber is a simple tool designed to make grooming easy, relaxing, and effective. So you and your pet can spend quality time together that is fun, enjoyable and memorable. 🧡

How can I use it?

Sonarita combines soft silicone bristles with soothing massage modes to groom and relax your pet.

1. Turn it on: A single button gives you full control—no complicated setup.

2. Massage or bathe: Use it to give your pet a calming massage or lather them up during bath time.

3. Rinse it off: Waterproof design makes it easy to clean and ready for next time.

Does it work for long-haired pets?

Yes! The bristles are designed to glide through long, thick fur without pulling.

With that said, customers told us that they find it easier to brush their pet hair when using static mode, which they have more control over the direction of the brush and reduces the chance of pulling hair.

Is it safe for sensitive pets?

Absolutely! The soft bristles are gentle on skin and ideal for kittens, puppies, and older pets.

Can I use it for baths?

Yes, it’s 100% waterproof and works perfectly for scrubbing shampoo into their coat.

How do I clean it after use?

Just rinse it under running water, or with washing liquids, and let it dry.

Note: Please refer to the Manual and information on the package for detailed instructions.

What is included in the package?

1 x Sonarita Pet Massager/Scrubber

1 x USB Charging Cable

1 x User Manual

1 x Interactive Ball (Free Gift 🧡)

Tracking

Why I have more than one tracking link?

We are currently working with different carriers to help manage our order distribution, and to lower the overall cost of production, so that your purchase is always affordable without stressing over price or quality. Thank you for your understanding.

30-Day Money-Back Guarantee

We want every purchase to bring you and your pet joy! If you're not satisfied with your product, we offer a full refund within 30 days of purchase.

As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. Please note, we do not cover the return postage cost. 

Please reach out to our team via Contact Us Page, and we’ll be happy to assist.