Your Questions, Answered.

People's Choice - Soothing Tallow

Is it for face and body?

Yes! Sonarita Soothing Tallow can be applied on your face and body for soothing hydration.

WARNING: Please keep out of reach of children. Do not swallow. Discontinue use if signs of irritation or rash occur. Store in a cool and dry place.

Is it comedogenic?

No, grass-fed tallow ranks low on the comedogenic scale, making it a non-pore-clogging moisturiser ideal for all skin types.

What does it smell like?

It has a light, pleasant scent from lavender and lemon essential oils, which fades after application.

WARNING: Please keep out of reach of children. Do not swallow. Discontinue use if signs of irritation or rash occur. Store in a cool and dry place.

Is it suitable for sensitive skin?

Absolutely! Its tallow and natural ingredients soothe irritation, perfect for sensitive skin.

Can I use it if I have oily skin?

Yes, and please apply sparingly—tallow mimics your skin’s natural oils and absorbs well without greasiness.

Does it help with dryness and aging?

Packed with vitamins A, D, E, and K to nourish and support healthy skin.

Where is the tallow sourced from?

Our tallow comes from grass-fed cows raised freely in Inner Mongolia’s large and unpolluted grasslands for a better purity and quality.

How long does the product last?

Sonarita Soothing Tallow has a shelf life of 3 years when stored in a cool, dry place away from direct sunlight.

What if I’m sensitive to essential oils?

The tallow contains diluted lavender and lemon essential oils; if sensitive, test a small amount first or consult your dermatologist.

What is the return policy?

We’re confident that you’ll like the product. That’s why we offer change-of-mind returns within 30 days if unopened; faulty products are refunded or replaced at no cost. For more information, please refer to our Return & Refunds Policy page.

 

Pet's Favourited - Dog Scratch Pad

How long does it take to see results?

Most dogs will show noticeable results after a few sessions. The time depends on how often your dog uses the scratch pad and how long their nails are to begin with. For best results, we recommend short, regular sessions of 2-3 minutes, a few times a week. Over time, consistent use helps maintain a smooth and healthy nail length without the need for clippers.

How do I train my dog to use the scratch pad?

Start by placing a few treats inside the built-in treat box to grab your dog’s attention. When they paw at the surface, immediately reward them with praise or another treat. Keep training sessions short and positive, around 2-3 minutes at a time. Most dogs learn within a few sessions, and once they get the hang of it, it becomes a fun and effortless part of their routine.

Can I use this for my dog’s back claws?

Try this trick for back paws:
- Place the scratch pad at an incline (against a step or wall) and lure your dog to step up with their front paws. As they shift weight, their back paws will naturally make contact with the pad.
- Another method is the 'kick-back reflex'—place the pad behind your dog and lightly touch their back leg. Most dogs will instinctively kick back, filing their nails in the process!
With some treats and praise, they’ll get the hang of it quickly!

Will my dog actually use it? What if they don’t?

Many dogs are hesitant at first, but they quickly learn with positive reinforcement. The built-in treat box is designed to encourage scratching, making the process engaging and rewarding. If your dog is unsure, try demonstrating by lightly scratching the surface yourself or guiding their paw. With a little patience and encouragement, most dogs pick it up quickly.

Pro Tip: Some of our customers are kind enough to share videos of their dogs trying this scratch pad for the first time. You can find it in the product page ;)

What if my dog chews or bites the scratch pad?

If your dog starts biting the pad, redirect their focus to the treat box and encourage them to scratch instead. Supervised training helps reinforce the desired behaviour. If chewing continues, try using higher-value treats or placing the pad in a different position to make it more engaging for scratching rather than biting. Also, a sandpaper replacement option is always there when you need it. Keep trying and you've got this!

How do I clean the scratch pad?

Keeping the scratch pad clean is easy. Simply wipe it with a damp cloth or use a soft brush to remove any dust and nail debris. Just like a nail trimmer that we use, regular cleaning helps maintain the surface and make sure the pad stays effective for longer use.

How long does the sandpaper last? Can I replace it?

The scratch pad is designed to last, but the sandpaper will naturally wear down over time. The good news is we have a NEW replacement sandpaper option, so you can easily swap it out when needed. You can easily find it in our Homepage.

P.S: Good new! We've restocked the sandpaper replacement as requested!

Tracking

Why I have more than one tracking link?

We are currently working with different carriers to help manage our order distribution, and to lower the overall cost of production, so that your purchase is always affordable without stressing over price or quality. Thank you for your understanding.

60-Day Money-Back Guarantee

We want every purchase to bring you and your pet joy! If you're not satisfied with your product, we offer a full refund within 60 days of purchase. For more information, please visit our Returns & Refunds Page.

As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. Please note, we do not cover the return postage cost. 

Please reach out to our team via Contact Us Page, and we’ll be happy to assist.